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In 2001, the airline was ranked first. The next two years, Alaska was second. For 2004, it was fifth.While travelers are now boarding airplanes as much as they did before Sept. 11, 2001, customers apparently are complaining more, too. Consumer complaints last year were at their worst level since 2000. "Every airline performed more poorly in baggage handling. The big question is why."Alaska showed a 43 percent increase in mishandled baggage in 2005 over 2004.In years past, Alaska was able to maintain higher rankings in large part because of better performance related to passenger "bumping," that is, passengers who were involuntarily denied boarding because of overbooked flights.But, last year, Alaska's bumping rate also suffered. In 2004, the airline bumped 1,840 passengers. 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